1) This Agreement shall last from the date of
execution until terminated by thirty (30)
days written notice by either party.
2) By registering a BetterPay Account with
us, you agree to appoint BetterPay as
your service provider for payment
integration and maintenance to apply and
use your own FPX Seller ID. You should
immediately cease use of BetterPay
services should you disagree to
BetterPay being your service provider for
payment integration and maintenance.
3) The Merchant accept the transaction
through BetterPay Payment Solution (the
“Product”) developed by Pay Direct
Technology Sdn Bhd (the “Company”).
4) BetterPay shall oversee the application of
the merchant FPX Seller ID upon receipt
of full documentation and cooperation. To
prevent and reduce rejection rate during
the application process, BetterPay shall
only process and submit merchant’s
application that we find adhere to our
provider (banks, PayNet) requirements.
BetterPay shall at all times be entitled to
reject your application if you violate the
acceptable use policy or any other reason
as we deem fit.
5) During the term of the usage of the
Product and after the termination, the
Partner shall keep the confidential
information and shall not disclose the
confidential information to any person
without prior consent of the Merchant.
6) The Transaction/Subscription Fee shall be
in Malaysia Ringgit (“MYR”) unless agreed
otherwise.
7 a) The Transaction charged to the
Merchant for the use of the Product
are shown at
https://www.betterpay.me/pricing
7 b) For Transaction Fee, please refer to
the Transaction Fee Formula below:
Transactions conducted via BetterPay are
on a prepaid basis. Prepaid basis means
you are required to reload your BetterPay
Account with credit before you can
conduct any transactions.
The reload amount shall be in Malaysian
Ringgit (MYR).
The minimum reload amount is RM10.
Pay-Per-Use RM1.50 transaction fees
calculation:
Bank Charges + BetterPay Charges = RM1.50
e.g For Maybank Accountholders
Bank Charges + BetterPay Charges = RM1.50
RM0.70 + RM0.80 = RM1.50
Bank Charge will be debited instantly
from the merchant’s bank account after
each successful transaction.
BetterPay Charge will be deducted from
merchant’s BetterPay Account.
All reload amount and paid fees such as
the Setup Fee, are non-reversible and
non-refundable respectively.
BetterPay shall from time to time be
entitled to revise the Setup Fee provided
reasonable notification via its Website or
email is provided to the Merchants.
In the event when a Merchant has zero
balance in his BetterPay Account, he can
still conduct any transactions up to 10
transactions and it will result in negative
balance in his prepaid account. When this
happened, you agreed for us to offset
such negative credit balance from your
next reload amount. For example, if the
negative balance is - RM8. When you initialy
reload RM10, only RM2 will be credited in
your BetterPay account.
BetterPay shall be entitled to, at its sole
discretion, suspend you from utilising
BetterPay Services until the negative
credit balance has been settled/offset.
Our credits is valid for (1) year from your
latest transaction date.
All credits in BetterPay Account are nontransferrable and can only be used to
make transactions using BetterPay
Payment Solutions.
8 a) For every successful FPX Online
Banking transaction, the payment
shall be deposited instantly into the
Merchant bank account.
8 b) Please note that you can experience a
delay occasionally due to bank
system maintenance.
8 c) For settlement on Credit Cards and E-Wallets, please refer to the Settlement Speed at https://www.betterpay.me/pricing
9 a) If the Merchant intentionally and
knowingly engages in any of the
following acts, The Company shall be
entitled, at its sole discretion, to cease
its services provided to the Merchant
or immediately terminate this
Agreement by notice in writing to the
Merchant:
i) Using the Product to receive
payments directly or indirectly, for
any sexually oriented or obscene
materials or services in violation
of the Company policy;
ii) Using the Product to receive
payments directly or indirectly, for
any narcotics, other controlled or
illegal substances, steroids or
prescription drugs in violation of
any laws;
iii) Using the Product to receive
payments directly or indirectly, for
wagers, gambling debts or
gambling winnings, regardless of
the location or type of gambling
activity;
iv) Using the Product to receive
payments directly or indirectly, for
any counterfeit products;
v) Using the Product to receive
payments directly or indirectly, for
any weapons including firearms,
ammunition, high capacity
magazines, air guns, explosives;
vi) Using the Product to receive
payments directly or indirectly, for
any fireworks or pyrotechnic
devices or supplies;
vii) Attempts to tamper, hack, modify
or otherwise corrupt the security
or functionality of Product;
viii) Using the Product for money
laundering activities;
ix) Using the Product for any illegal or
immoral activities, including but
not limited to such activities that
violate the laws of Malaysia.
x) The Merchant further indemnifies the
Company for any and all liability which
the Company may incur pursuant to
the provision of the Product, if the
Merchant is found to be in breach of
this Clause 10.
10 a) The Parties hereto agree that the
Company shall not be held liable for
any business expense, machine
downtime or damages caused by any
deficiency, defect or error in the
Product or malfunction thereof and in
no event shall the Company be liable
to the Merchant for any consequential
or incidental damages, including but
not limited to loss of profits, loss of
turnover and/or loss of data.
b) The Parties hereby agree that the
Company shall not be held liable in
any manner whatsoever in the event
there is a dispute between the
Merchant and any of the Clients,
unless it can be reasonably proven by
the Merchant that such dispute arose,
directly or indirectly, from the willful
negligence, fraudulent act, default or
breach and/or acts or omissions by
the Company in the provision of the
Product under this Agreement.
c) The Merchant shall not hold the
Company, its holding company,
subsidiaries, employees and its
suppliers liable in any way for any
losses or liabilities arising directly and
solely from the fault of the Merchant or
authorized third parties directly relates
to the Merchant in connection with the
use of or access to the Product.
11 a) The Parties are aware of the
requirements of the PDPA in relation
to Personal Data
b) In the event the Company is provided
or allowed access by the Merchant to
any Personal Data, the Company
shall ensure that it fully complies with
the provisions of the PDPA and only
deals with such Personal Data for the
purpose of complying with its
obligations under this Agreement and
for no other purpose.
c) The Company shall fully cooperate
and assist the Merchant in relation to:
(i) any complaint or request made in
connection with Personal Data,
including by providing the Merchant
with full details of the complaint or
request; (ii) any request made under
the PDPA including a data access
request, whereby it shall ensure that it
meets the prescribed time periods set
out in the PDPA and acts in
accordance with the Merchant’s
reasonable instructions; and (iii) any
other reasonable request of the
Merchant including a request for any
Personal Data held by the Company.
d) Pursuant to the PDPA, the Merchant
hereby acknowledges that it is
required to and hereby undertakes to
inform and obtain consent of its
Clients with regards to the disclosure
of any form of the Clients’ personal
data to the Company for the purposes
of the Company carrying out its
Service for the Merchant.
e) The Merchant hereby agrees that it
shall indemnify the BetterPay against
any costs, loss, or damage which are
incurred (whether direct or indirect) by
the Company by reason of the
contravention of this Clause 11.
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