Frequently Asked Question

Our focus is always on solving our customers problems in the shortest time

What is BetterPay?

BetterPay is a payment platform that allow merchants or sellers to digitize their payment process faster and better using the latest payment technology. We provide built in platform for shopping cart system, payment links, e-invoices and payment forms FREE of charge to all our customers

What are your contact details and company registration number?

Our company name is PAY DIRECT TECHNOLOGY SDN BHD (1241495-V)

Business Address (Current): B03-A-08, Menara 3A, Jalan Bangsar, KL Eco City, 59200 Kuala Lumpur, Malaysia.
(Previous) : 10-3, Jalan PJU 5/9, Dataran Sunway, 47810 Petaling Jaya, Selangor, Malaysia

Difference between BetterPay and QlicknPay?

We have rebranded QlicknPay to BetterPay. Both domains are owned and operated by Pay Direct Technology Sdn Bhd.

I don't have a company. Can I still use BetterPay?

Unfortunately no. We are required by law to only allow registered companies or enterprise with SSM to use our services.

Are you registered with Financial Institutions?

Yes. We are an authorized Payment Service Agent (PSA) registered by Paynet and Maybank, OCBC and Bank Islam. We are also a registered System Integrator with Paynet

What is a Payment Service Agent?

BetterPay is a payment platform / registered PSA (Payment Service Agent) via our company registration PAY DIRECT TECHNOLOGY SDN BHD. As a Payment Service Agent (PSA), our role is to refer or acquire sellers into the FPX Service. As a Payment Service Agent (PSA), BetterPay is governed via agreements with our banking partners (such as Maybank), PayNet (BNM subsidiary), investors, our User Agreement, and the Malaysian Law in general.

Do you support Credit Card Tokenization?

Yes. We provide a simplified API flow to allow you to tokenize credit card numbers. Our API allows tokenization to be done at a secure PCI-DSS vault.

Tokenization is the process of replacing sensitive data with unique identification symbols that retain all the essential information about the data without compromising its security. Tokenization, which seeks to minimize the amount of data a business needs to keep on hand, has become a popular way for small and midsize businesses to bolster the security of credit card and e-commerce transactions while minimizing the cost and complexity of compliance with industry standards and government regulations.

What Payment Channels do you support?

Currently, our platform accepts the following payment channels
i) FPX Online Banking (Domestic)
ii) MasterCard/VISA (Domestic + International)
iii) PayPal (International)
iv) GrabPay, Touch n Go, Boost
v) ShopeePay (coming soon)
vi) Online Bank Transfer: (Indonesia - coming soon)
- CIMB Niaga
- Permata
- BNI
- Mandiri
- BNI Syariah
- Maybank
- ATM Bersama, Prima dan ALTO
- OVO
- LinkAja
- Shopeepay

What is Credit Reload?

Credit is an amount paid in advance to BetterPay for transaction fees deduction,e.g if your acquiring bank is Maybank, Maybank will deduct RM0.70 per successful transaction and BetterPay will deduct RM0.80 from the Credit for a net transaction fee of RM1.50:

I don't have a website. Can I still use BetterPay

Yes. You can collect payments using our built in Payment Forms and Payment Links. We also provide a Product Management System Free of Charge

Do you support WordPress or other software?

Yes. We have ready plugins for WooCommerce, OpenCart, Prestashop, Drupal and ECWID. You can also integrate directly with us using our APIs.

Can you integrate with Android or IOS apps?

Yes. Our REST based APIs can be easily integrated into Android or IOS. We can provide sample codes if you require.

Is there any setup or annual fees?

No. There is no setup or annual fees to get started. All fees are transaction based and will be debited automatically by your bank.

What is the settlement time?

FPX Online Banking - Instantly
MasterCard/Visa - T + 1
E-Wallets - Twice Weekly

Still have a question about our service?Contact us